Your Questions, Answered

Call (02) 9139 9982 and tell us what's going on. Most Eastwood jobs get locked in for the same day, and if calling right now doesn't suit, leave your details instead and we'll ring back to arrange a time.

Yes. Blocked drains don't wait for a weekday, so weekends and public holidays get the same crew, the same fixed pricing and the same push to get there quickly. There's no separate charge for calling outside normal hours.

Whoever answers walks through the problem with you and gives a rough sense of timing straight away. On site, we inspect properly first, then put the cost in writing before touching anything.

Sewage backing up inside, a gully that keeps overflowing outside, or two or three fixtures refusing to drain together are all worth calling about straight away. Anything actively flooding or spreading into the house shouldn't wait until morning.

It's the starting price for a straightforward blocked drain, the kind with one point of access and no complications. Once we've had a look, we confirm that quote in writing, and it holds regardless of how the job unfolds on the day.

Yes, every quote is free, whether or not the job goes ahead afterwards. We work out what's actually blocking the drain, explain the fix in plain terms, and confirm what it'll cost before we start.

We look at the job first, then agree a fixed price before we lift a single tool. That price doesn't move once we've started, even if the job runs longer than expected, and no surprise extras turn up afterwards.

New customers save $65 off their first service, and other offers run alongside it: a complimentary camera check with any jet blast, a plumbing inspection thrown in on jobs of $200 or more, a garden tap fitted free once a paid job wraps up, and 20% off for seniors.

Yes. Eastwood has plenty of low-rise unit blocks alongside its houses, and a shared line needs a different approach to a single dwelling's drain. We work with owners, tenants and strata managers to sort out whose section needs attention.

Often, yes. Federation and bungalow-era homes near the station were laid with earthenware clay pipes, and on tree-lined blocks with established gardens, roots find their way into the joints over time. A camera inspection usually confirms it in minutes.

Yes, we work on both. Renovations across Eastwood's older blocks often turn up ageing pipework that needs replacing before new fixtures go in, and new builds get their drainage checked and connected properly from the start.

We're on call across Eastwood every week, not passing through from somewhere else. Jobs near First Avenue and the parkland running down toward Darvall Park are as familiar to us as anywhere else on our regular run.

Yes. We hold NSW Plumbing Licence #465156C, our plumbers are licensed gas fitters too, and every job is fully insured. That licence is what makes drainage work legal to carry out in the first place, not just a nice extra.

Drainage work in NSW is generally expected to meet the AS/NZS 3500 plumbing code, covering everything from pipe falls to venting. We work to that standard on every job, whether it's a simple clear or a full pipe replacement.

Yes, even ones labelled 'flushable' are one of the biggest causes of blocked toilets and sewer lines we see. They don't break down the way toilet paper does, and they catch on rough spots inside older pipes until a blockage builds.

As a general rule, you're responsible for the wastewater pipes on your own property, while the water authority looks after the main line and the connection point. If the blockage sits past your boundary, we'll say so and point you to who to call next.